SAP Knowledge Base Article - Public

2586150 - Incorrect Status of Leads After Migration

Symptom

Status of Leads appears as Qualified however the source migration data file has Status as Open.

Reproducing the Issue

1) Navigate to Business Configuration workcenter.
2) Click on Implementation Projects view.
3) Show All Projects.
4) Select Open Activity List.
5) Show All Activities and Find Migration of Leads.
6) Select Migrate leads using the migration tool.
7) Select the file and Execute Step by Step migration.

Leads Satus is not updated as per the migration template.
Status as Open in migration template is updated  as Qualified in the system.

Cause

When you create a new lead, using migration template or via user interface, once you enter the Qualification Level as To be determined, then the Status of lead will be automatically set to Qualified irrespective of the Status in source template.

Resolution

This is standard system behavior.

Keywords

Lead, Migration , KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer add-ins all versions