SAP Knowledge Base Article - Public

2586061 - Error 'Distribution Chain Not Valid: Enter Distribution Channel' When Converting Lead to Opportunity

Symptom

You are getting an Error while converting a Lead to an Opportunity: 'Distribution chain not valid: enter distribution channel'.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisite: You have created a Lead XYZ (XYZ stands for a Lead) that is qualified to be converted to an Opportunity.

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the Lead XYZ.
  4. Click the button Actions and then click Convert to Opportunity.

Result: 'Distribution chain not valid: enter distribution channel'.

Cause

The Distribution Channel is not maintained in the Lead Header.

Resolution

Enter a Distribution Channel and the Lead XYZ can be converted to an Opportunity.

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the Lead XYZ.
  4. Click Adapt and then Edit Master Layout.
  5. In the Lead Header, click Add Field.
  6. Find the field Distribution Channel and add it to the header.
  7. Fill in a Distribution Channel and Save.

Keywords

lead, opportunity, distribution channel , KBA , opportunity , lead , distribution channel , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions