2586013 - Best practices to uninstall and install Dashboards

SAP Knowledge Base Article - Public

2586013 - Best practices to uninstall and install Dashboards

Symptom

Installing Dashboards,Options grayed out,Not able to launch Dashboards

Environment

SAP BusinessObjects Dashboards 4.2

SAP BusinessObjects Dashboards 4.1

Resolution

Below are the steps to do a clean uninstall of Dashboards.

1)Uninstall the Dashboards

2)Open the registry editor and first take the back up of Registry(File->Export)
HKEY_LOCAL_MACHINE--->SOFTWARE----->Wow6432Node----->SAP BusinessObjects------->Suite XI4.0---->Xcelsius
Delete this Xcelsius folder.


3)Restart the machine.


4)There might be some left over folders in the Program files (x86)
Delete the Xcelsius 4.0 folder inside C:\Program Files (x86)\SAP BusinessObjects .


5)Turn off the antivirus.


6)In the run command go to msconfig then click tools and change the UAC settings to never notify.


7)Login to the machine using the administrator credentials and install the Dashboards.


8)If the Dashboards while opening gives script errors then rename the startPage to startPageOld in the location C:\Program Files (x86)\SAP BusinessObjects\Xcelsius 4.0\assets

***WARNING***: The above resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems. Use the Registry Editor at your own risk. Refer to KBA 1323322 for more information.

Keywords

install, Dashboards, best practices,Xcelsius , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2