SAP Knowledge Base Article - Public

2585985 - Seamless login failed : The requested operation is not available Error message

Symptom

While trying to Access Onboarding from BizX , The requested operation is not available Error and Seamless Login failed error is presented and Fingerprint: 604966d87fe04afe361ef48beb65dd8c0dc1daff or Fingerprint: 604966d87fe04afe361ef48beb65dd8c0dc1daff

Environment

All DC

Reproducing the Issue

Login to BizX
Click on the Main menu and select Onboarding to access Onboarding dashboard
Error pop up is shown

assertion issue.PNG

Along with this , Seamless Login Failed Error is shown also.

Cause

Configuration for Assertion URL's Missing in Provisioning

Resolution

Login to Provisioning => select Company => Click on "Authorized SP Assertion Consumer Service Settings" under Service Provided Settings
Check if Assertion Consumer Service , Logout Url , Audience Url and SP Mapping Key is defined or not
Add the same as Per implementation Guide : Section : 1.6 Required URLs for Onboarding Configuration

for eg , in this case - we had issues with DC8 so, below are the configs which we added :
Assertion Consumer Service :https://onboarding8.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
Logout Url :https://onboarding8.successfactors.com/logout
Audience Url :https://onboarding8.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
SP Mapping Key : KMS

Save the changes and try after 10-15 minutes.

If above is correctly configured and still Seamless error is observed , this could be issue with User sync and permissions sync job.
check the KBA : 2223437 - Seamless login failed - Onboarding

See Also

2223437 - Seamless login failed - Onboarding

Keywords

Seamless login failed , Assertion URL , Audience Url missing , Fingerprint: 604966d87fe04afe361ef48beb65dd8c0dc1daff , Fingerprint: 604966d87fe04afe361ef48beb65dd8c0dc1daff , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508