While trying to Access Onboarding from BizX , The requested operation is not available Error and Seamless Login failed error is presented and Fingerprint: 604966d87fe04afe361ef48beb65dd8c0dc1daff or Fingerprint: 604966d87fe04afe361ef48beb65dd8c0dc1daff
Reproducing the Issue
Login to BizX
Click on the Main menu and select Onboarding to access Onboarding dashboard
Error pop up is shown
Along with this , Seamless Login Failed Error is shown also.
Configuration for Assertion URL's Missing in Provisioning
Login to Provisioning => select Company => Click on "Authorized SP Assertion Consumer Service Settings" under Service Provided Settings
Check if Assertion Consumer Service , Logout Url , Audience Url and SP Mapping Key is defined or not
Add the same as Per implementation Guide : Section : 1.6 Required URLs for Onboarding Configuration
for eg , in this case - we had issues with DC8 so, below are the configs which we added :
Assertion Consumer Service :https://onboarding8.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
Logout Url :https://onboarding8.successfactors.com/logout
Audience Url :https://onboarding8.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
SP Mapping Key : KMS
Save the changes and try after 10-15 minutes.
If above is correctly configured and still Seamless error is observed , this could be issue with User sync and permissions sync job.
check the KBA : 2223437 - Seamless login failed - Onboarding
Seamless login failed , Assertion URL , Audience Url missing , Fingerprint: 604966d87fe04afe361ef48beb65dd8c0dc1daff , Fingerprint: 604966d87fe04afe361ef48beb65dd8c0dc1daff , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem