2585983 - Manage Permission Roles: Error Occurs when editing a Permission Role (1d3303795c1ff96cf7d73e03c054c07fda9a6918)

SAP Knowledge Base Article - Public

2585983 - Manage Permission Roles: Error Occurs when editing a Permission Role (1d3303795c1ff96cf7d73e03c054c07fda9a6918)

Symptom

When navigating to Admin Center > Manage Permission Roles > and clicking on an existing Permission Role, an application error is encountered with fingerprint=1d3303795c1ff96cf7d73e03c054c07fda9a6918.

Environment

  • SAP SuccessFactors BizX Employee Central;
  • SAP SuccessFactors BizX PLATFORM;
  • SAP SuccessFactors BizX MDF.

Reproducing the Issue

  1. Navigate to Admin Center > Manage Permission Roles
  2. Click on an existing Permission Role to edit it
  3. Applicatin Error occurs and the page does not finish loading

Cause

This error may be caused due to unescessary information in the Browser Cache.

Resolution

To resolve this error message, you would need to follow the below steps:

1) Clear Browser Cache and Cookies

  1. Clear the Cache and Cookies of the Web Browser you are using
  2. Once the Cache and Cookies are cleared, close the Web Browser and all other instances of the Web Browser
  3. Open the Web Browser again and login to your SAP SuccessFactors instance.
  4. Navigate to Admin Center > Manage Permission Roles > and clicking on an existing Permission Role
  5. The page will load correctly

If solution 1 does not resolve the issue, please engage your Partner Representative or contact SAP Cloud Product Support in order to perform the solution 2:

2) Clearing the MDF Cache

  1. Login to Provisioning and navigate down the page to the section "MDF Cache Tool"
  2. Select "Clear Cache" > then click the button "Click to Clear Cache".
  3. Once complete, close the Web Browser (and all instances of that Web Browser).
  4. Open the Web Browser again and login to your SAP SuccessFactors instance.
  5. Navigate to Admin Center > Manage Permission Roles > and clicking on an existing Permission Role
  6. The page will load correctly

Keywords

1d3303795c1ff96cf7d73e03c054c07fda9a6918, RBP error, Role Based Permission application error, Application Error, Manage Permission Roles, fingerprint=1d3303795c1ff96cf7d73e03c054c07fda9a6918, SAS-2150 , KBA , LOD-SF-EC-RBP , Roles & Permissions , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-MDF , Meta Data Framework , Problem

Product

SAP SuccessFactors HCM Suite all versions