All Broadcasts in the Customer system shows as successful but are not recieved by the recipients mentioned in the Broadcast.
SAP Hybris Cloud for Customer
- SAP Business ByDesign
Reproducing the Issue
- Go to the Business Analytics work center.
- Go to the Design Broadcasts.
- Open the logs for Broadcasts.
The logs for Broadcasts shows it successfully sent to recipients. But E-mails are not recieved by the recipients mentioned in the Broadcast.
E-mail and Fax Settings in the Business Configuration are set to send emails only to an email. Hence all the emails will be sent to the E-mail address mentioned in the Email and Fax Settings.
Select Send all e-mails to business partners in E-mail and Fax Settings.
- Go to the Business Configuration work center and access the view Implementation Projects.
- Select your new change project and click on Open Activity List.
- In the Fine-Tuning phase, search for the activity E-mail and Fax Settings.
- Select Send all e-mails to business partners
KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem