SAP Knowledge Base Article - Public

2585650 - Broadcast E-mails are Not Recieved by The Recipients

Symptom

All Broadcasts in the Customer system shows as successful but are not recieved by the recipients mentioned in the Broadcast.

Environment

  • SAP Hybris Cloud for Customer
  • SAP Business ByDesign

Reproducing the Issue

  1. Go to the Business Analytics work center.
  2. Go to the Design Broadcasts.
  3. Open the logs for Broadcasts.

The logs for Broadcasts shows it successfully sent to recipients. But E-mails are not recieved by the recipients mentioned in the Broadcast.

Cause

E-mail and Fax Settings in the Business Configuration are set to send emails only to an email. Hence all the emails will be sent to the E-mail address mentioned in the Email and Fax Settings.

Send all e-mails to business partners.png

Resolution

Select Send all e-mails to business partners in E-mail and Fax Settings.

  1. Go to the Business Configuration work center and access the view Implementation Projects.
  2. Select your new change project and click on Open Activity List.
  3. In the Fine-Tuning phase, search for the activity E-mail and Fax Settings.
  4. Select Send all e-mails to business partners

 

Keywords

KBA , once recipient , one recipient , one email , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions