2585602 - How to add or remove a contact person for an existing incident - SAP ONE Support Launchpad

SAP Knowledge Base Article - Public

2585602 - How to add or remove a contact person for an existing incident - SAP ONE Support Launchpad

Symptom

Add or remove a contact person for an existing incident.

Environment

SAP ONE Support Launchpad

Resolution

Open the incident from SAP ONE Support Launchpad.

Click on the tag named "Contacts", then "Edit".

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• Add contact person(s) by clicking the "+" mark.

   Only the S-user ID can be added as contact person, he/she will get the notification emails of this particular incident.

   The person's role such as "24h Contact", "System Opener" can be edited freely.

   Besides the reporter, the system allows a maximum of 5 contact persons to be added.

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• Remove an existing contact person by clicking the "X" mark.

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The contact person can be added or removed at anytime except for "Confirmed/Confirmed automatically" status.

Keywords

Launchpad, incident, existed, add, remove, contact person, 24/7, 24x7, very high, notification, notification email , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

Product

SAP Analytics Cloud 1.0