2585517 - The Data is not Copied on Creating of New Opportunity from the Hierarchy Facet of an Existing Opportunity

SAP Knowledge Base Article - Public

2585517 - The Data is not Copied on Creating of New Opportunity from the Hierarchy Facet of an Existing Opportunity

Symptom

The data is not copied on creating of new opportunity from the hierarchy facet of an existing opportunity.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunity view.
  3. Search for the Opportunity ABC (where ABC is the opportunity name) and open it.
  4. Go to the Hierarchy facet and select the opportunity in an hierarchy.
  5. Click on button Add and New.

You will see in the new opportunity quick create window the data is not copied from existing opportunity ABC.

Cause

Hierarchy in opportunity caters to the sales process where a master opportunity can be split into multiple sub-opportunities.The sub opportunities may or may not have the same master data. Hence during the creation of a child opportunity in hierarchy there is no data copy.

Resolution

This is an expected system behavior.

Keywords

hierarchy facet , New Opportunity , No Data copied , KBA , new opportunity , data not copied , hierarchy facet , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1711