SAP Knowledge Base Article - Public

2585512 - LMS: Browser does not play MP4 Content file - "Windows Media Player cannot play the file"

Symptom

When launching a video Content Object on the browser, it throws the error below:

"Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

Environment

SAP Successfactors Learning Management System

Reproducing the Issue

1. Login to LMS

2. Launch a video content

3. Get the error above

Cause

This is not an LMS issue. It's a browser issue (ie. it does not have the correct add-ons to play the video)

Resolution

The error you are receiving is being thrown by a 3rd party software, not the LMS.


Please note that the LMS is not responsible for playing online content, instead, it is the web browser's responsibility to render and play online content.

We found several posts online regarding the error you are receiving. You may read through the sample forum post for your reference (ex. https://answers.microsoft.com/en-us/windows/forum/windows_vista-pictures/windows-media-player-cannot-play-the-file-the/0ffbfe43-5a2e-4e35-ae1a-b2dffdd9544d?auth=1 )

Keywords

LMS, Video, Browser, Content, Windows Media Player, Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file, Windows Media Player cannot play the file, Content does not launch, Video Content does not launch , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711