SAP Knowledge Base Article - Public

2585408 - HTTP Status 500 - Error occured while validate signature when trying to log in to SAP Analytics Cloud

Symptom

After receiving an e-mail from SAP Analytics Cloud indicating that your certificate was renewed, you can't login again to your tenant and you see this error message:

HTTP Status 500 - Error occured while validate signature

Environment

  • SAP Analytics Cloud

Cause

Something went wrong during the automated renewal of the certificate and SAP Cloud Identity can't validate the newly created certificate.

Resolution

There is no action that as user or System Owner you can take to fix the problem. You need to open an incident with SAP Analytics Cloud to trigger the certificate renewal manually.

  1. Login with your S-user to create an incident with Product Support https://launchpad.support.sap.com/#incident/solution 
  2. Select the component LOD-ANA-BI

This rarelly happen and the System Owner always have 30 days to manually renew the certificate. More information about renewing the certificate in KBA 2542839

See Also

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Keywords

certificate, renewal, 500, SAP Cloud for Planning, CloudforAnalytics, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , Problem

Product

SAP Analytics Cloud 1.0