SAP Knowledge Base Article - Public

2585268 - Custom KPI or Report Missing When Adapting the Home Page

Symptom

You have created a custom KPI and would like to add it to the home page of a particular business role. However when you are in the adaptation mode, the KPI is missing from the list.

You may face the same scenario with reports: You would like to add a report to the home page of a business role, but it cannot be selected from the list.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Home.
  2. Click on Edit > Adapt.
  3. Select the required business role and click on OK.
  4. Click on Edit > Edit.
  5. Click on KPIs or Reports

Your custom KPI or report is not listed here.

Cause

The report that the KPI is based on is not assigned to the respective business role or work center view.

Reports will only be listed if they are assigned to the business role / work center view, and if they have a view and selection defined (apart from Initial).

Resolution

  1. Go to the work center Business Analytics, view Design reports.
  2. Search for the report (the one you would like to add or the one that your KPI is based on).
  3. Click on Assign.
  4. In the tab Work Center Views, select at least one of the work centers that the user has access to.
  5. If you have enabled the assignment of reports to business roles, go to the tab Business Roles and assign it to the business role.
  6. Click on Save.

Keywords

home tile, report, KPI, Adapt, business role, assignment, missing, not available , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711