2585268 - Custom KPI Missing When Adapting the Home Page

SAP Knowledge Base Article - Public

2585268 - Custom KPI Missing When Adapting the Home Page

Symptom

You have created a custom KPI and would like to add it to the home page of a particular business role. However when you are in the adaptation mode, the KPI is missing from the list.

Environment

C4C

Reproducing the Issue

  1. Go to Home.
  2. Click on Edit > Adapt.
  3. Select the required business role and click on OK.
  4. Click on Edit > Edit.
  5. Click on KPI.

Your custom KPI is not listed here.

Cause

The report that the KPI is based on is not assigned to the respective business role or work center view.

Resolution

  1. Go to the work center Business Analytics, view Design reports.
  2. Search for the report that your KPI is based on.
  3. Click on Assign.
  4. In the tab Work Center Views, select at least one of the work centers that the user has access to.
  5. If you have enabled the assignment of reports to business roles, go to the tab Business Roles and assign it to the business role.
  6. Click on Save.

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711