SAP Knowledge Base Article - Public

2585191 - Email is not getting triggered

Symptom

Email is not getting triggered to any of the user even if the external email id is added in cc role under workflow.

Environment

Employee Central - Workflow

Resolution

This is because the setting 'Single Recipient' in Provisioning is enabled. You can see this setting in Provisioning > Company Settings > Mail Preference > Single Recipient. This setting is useful in Quality environment where we want none of the user to get the email instead there will be only single recipient which will get all the emails.

Keywords

Email not getting triggered, Single Recipient, CC role, Email , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem

Product

SAP SuccessFactors HCM Core all versions