2585114 - Survey Scores are Not Captured

SAP Knowledge Base Article - Public

2585114 - Survey Scores are Not Captured

Symptom

You have assigned scores to the answers in survey but when the survey is submitted, the scores are not captured.

Reproducing the Issue

  1. Go to the Surveys work center.
  2. Go to the Surveys view.
  3. Open the survey ABC(where ABC is the survey ID).
  4. Go to the Design facet.
  5. Open the question XYZ(where XYZ is the multiple choice quesion).
  6. Here, you scores have been assigned in the Answer Options table.
  7. Now, navigate to the Results tab.
  8. The Total Score field is for the filled up surveys is blank.

Cause

Though you have maintained Score at Answer Option level, it should also be maintained at the question level.

Resolution

  1. Go to the Surveys work center.
  2. Go to the Surveys view.
  3. Open the survey ABC(where ABC is the survey ID).
  4. Go to the Design facet.
  5. Open the question XYZ(where XYZ is the multiple choice quesion).
  6. Enter score at question level as well.

score.png

 

Keywords

question answer weighted score total , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To

Product

SAP Hybris Cloud for Customer all versions