Business Partner(Account) names are not being updated in Cloud for Customer via inbound replication from SAP ERP with service interface BusinessPartnerERPReplicationIn.
SAP Hybris Cloud for Customer Integration with SAP ERP
Reproducing the Issue
Go to Administrator workcenter.
- Open Web Service Message Monitoring under General Settings view.
- Find and check that inbound message BusinessPartnerERPReplicationIn is processed successfully for Customer ABC with updated FirstLineName.
- Now go to Customers workcenter, Accounts view.
- Find and open Account ABC, the name is not updated with new data.
Names for Accounts are updated only via BusinessPartnerERPAddressReplicationIn message. This is so designed to avoid unnecessary truncation of Account's Names since, address replication message carries the complete name fields like FirstLineName, SecondLineName, ThirdLineName and FourthLineName.
However for initial load of accounts from SAP ERP, the name will be created once with BusinessPartnerERPReplicationIn, but further delta update BusinessPartnerERPReplicationIn messages will not update the name.
Kindly send BusinessPartnerERPAddressReplicationIn message from SAP ERP to Cloud for Customer, and make sure they are processed properly.
C4C integration with SAP ERP, Business Partner replication from SAP ERP, Account Name from SAP ERP , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LO-INT-COD , CRM On Demand Integration , Problem