SAP Knowledge Base Article - Public

2584896 - Role of the Field External ID in Accounts, Contacts or Opportunities

Symptom

Role of the field External ID in accounts, contacts or opportunities.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

We will use Contacts as example.

  1. Go to the Customers work center.
  2. Select the Contacts view.
  3. Open contact ABC (ABC represents the name of the contact).
  4. The field External ID is displayed on the left main pane.

You want to know what this field stands for.

Cause

The field External ID is added for the Integration scenarios.

Resolution

If you have scoped the CRM/ERP or other Integration an ID Mapping will be created and mapped the internal C4C ID to the External ID.

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions