SAP Knowledge Base Article - Public

2584878 - Error: 'The value of the property "$" is null or undefined...' when opening Crystal Reports

Symptom

  • Error: 'The value of the property "$" is null or undefined, not a Function object'
  • When opening Crystal Reports it display an error.
  • When starting Crystal Reports, it display a script error:
     
     "An error has occurred on the script of this page.
      Line : 2
      Char: 1  
      Error: The value of the property "$" is null or undefined, not a Function object 
      Code: 0
      URL:  http://www.businessobjects.com/ipp/crystalreports/start/2008/global/js/main/js
     
      Do you want to continue running scripts on this page?"
      
       Start Page Error - 02.png

Environment

  • SAP Crystal Reports 2008

Reproducing the Issue

  1. Open Crystal Reports 2008 designer.
  2. After some time, it will display the error:  "
       
     "An error has occurred on the script of this page...
      Error: The value of the property "$" is null or undefined, not a Function object..."
       

Cause

  • When opening Crystal Reports, it display a Start Page that displays dynamic information.
       
  • The dynamic information is hosted on an SAP Server, and the java script used contain an error.
        
  • This issue is specific to Crystal Reports 2008 only, and does not affect other version of Crystal Reports. If you have a similar issue with other version of Crystal Reports, then see the SAP Knowledge Base Article: 1205429

Resolution

  • The Start Page issue has now been resolved on the SAP Server. 
    When starting Crystal Reports 2008, it will display the Start Page successfully.
               
        
  • Note: If you do not want to display online resources on the Start Page, see the SAP Knowledge Base Article:
           
    1370033 - How to disable the Start Page online resources in Crystal Reports?
     

See Also

CR, script error, StartPage

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1