2584870 - While Creating a New Contact, Fields like Address, Phone, Job Function are Marked as Read Only in the Master Layout.

SAP Knowledge Base Article - Public

2584870 - While Creating a New Contact, Fields like Address, Phone, Job Function are Marked as Read Only in the Master Layout.

Symptom

While Creating a New Contact, Fields like Address , Phone, Job Function are Marked as Read Only  in the Master Layout.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Select the Contacts View.
  3. Click in new button to create a new contact.
  4. Click on button Adapt and select Edit Master Layout.
  5. Put the mouse over the field and click on Change proprieties in the tool box.

You will notice that specific field cannot be edited.

Cause

These fields can only be maintained if an account is assigned to the referred contact.

Resolution

The reason why these fields depend on the assignment of an account is that this data is specific for the relationship between contact and account.  So If the same contact has a relationship to another account it is possible to maintain this data deviating which makes sense from a business perspective.

Keywords

Contacts, Change Properties, Edit Master Layout, New, Adapt, Read Only, Address, Phone, Job, Function , KBA , LOD-CRM-CON , Contact , Problem

Product

SAP Hybris Cloud for Customer all versions