SAP Knowledge Base Article - Public

2584828 - Password Protected Microsoft Office Files Cannot Be Uploaded

Symptom

You are trying to upload password-protected MS Office file as an attachment but the error message shows: 'Password-protected office file' and uploading the file is not possible.

Environment

SAP CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Save or create password protected file.
  2. Try to upload it into C4C system as an attachment.

Result: An error message is raised: 'Password-protected office file'.

Cause

The error message is shown because the virus scan is not able to scan the file content when it is password protected and, therefore, will not allow for the file to be uploaded.

Password-protected office file is not supported as per current design.

Resolution

This is expected system behavior, given our security policy.

In order to adjust this behavior, you may raise an incident, so our Operations team proceeds to disable the Virus Scan for password-protected files.

In your raised incident , you must acknowledged that you are aware of the following : changing the virus scanner settings upon your request will mean that the virus scanner will only raise warnings in case it is not able to scan a file (e.g. due to encryption), allowing the file to be uploaded into C4C. To keep the security level, files should be scanned before encryption and the parties downloading files should have on-access virus protection active

As an alteernative, you may remove the password protection from the file.

Keywords

Password protected, Password protected File, Upload, Attachment, Virus Scan , KBA , LOD-CRM-BF-ATT , Attachments , How To

Product

SAP Cloud for Customer all versions