2584828 - Unable to Upload Password Protected File

SAP Knowledge Base Article - Public

2584828 - Unable to Upload Password Protected File

Symptom

You try to upload a password protected file as an attachment, however, you are facing the following error:

"Password-protected office file".

Environment

SAP CLOUD FOR CUSTOMER 1711 / 04

Reproducing the Issue

  1. Save or create a file protected by password.
  2. Try to upload it into C4C system as an attachment.
  3. You receive the error: "Password-protected office file".

Cause

This is occurring because the virus scan is not able to scan the file content when it is password protected and, therefore, will not allow the file to be uploaded.

Thus password-protected office file is not supported per current design.

Resolution

This is the system expected behavior.

In order to adjust this behavior, please remove the password protection from file.

Keywords

Password-protected; Office; File; Upload; Attachment; Error; Virus; Scan; , KBA , LOD-CRM-BF-ATT , Attachments , How To

Product

SAP Hybris Cloud for Customer all versions