SAP Knowledge Base Article - Public

2584828 - Password Protected File Cannot Be Uploaded

Symptom

You are trying to upload password protected file as an attachment but the error message shows: 'Password-protected office file' and uploading the file is not possible.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Save or create password protected file.
  2. Try to upload it into C4C system as an attachment.
  3. Error message shows: 'Password-protected office file'.

Cause

The error message is shown because the virus scan is not able to scan the file content when it is password protected and, therefore, will not allow for the file to be uploaded.

Password-protected office file is not supported as per current design.

Resolution

This is expected system behavior.

In order to adjust this behavior, please remove the password protection from the file.

Keywords

Password-protected, File, Upload, Attachment, Virus Scan , KBA , LOD-CRM-BF-ATT , Attachments , How To

Product

SAP Cloud for Customer add-ins all versions