SAP Knowledge Base Article - Public

2584779 - 'System Error during SOAP Processing when Consuming Sales Quote Web Service'

Symptom

You face error message 'System error during SOAP processing when consuming Web Service: CustomerQuoteProcessingQueryCustomerQuoteIn'.

Reproducing the Issue

After consuming the Service:

  1. Go to Application and User Management Work Center.
  2. Go to Web Service Message Monitoring View.
  3. Select the Erroneous Query.
  4. You can see the message: 'System Error during SOAP Processing several times regarding the Web Service: CustomerQuoteProcessingQueryCustomerQuoteIn'.

Cause

The use of External Applications to deal with Sales Quotes is not enabled.

Resolution

To enable it:

  1. Go to Business Configuration Work Center.
  2. Go to Implementation Projects View.
  3. Open your Implementation Project.
  4. Go to Step 4: Questions.
  5. Select the Path: Sales > New Business > Communication for New Business > Check the question: Do you want to use external applications to search for, read, create and edit sales quotes?

Keywords

KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions