2584742 - Performance Potential portlet not populating in ‘Print to PDF’ in EP

SAP Knowledge Base Articles - public

2584742 - Performance Potential portlet not populating in ‘Print to PDF’ in EP


In Employee Profile, when printing to PDF, all portlet information populates except the 'Performance & Potential Matrix'. This is left blank.


  • Employee Profile
  • Succession

Reproducing the Issue

  1. Employee Profile >
  2. Take Action drop down >
  3. Print to PDF
  4. PDF populates except for the Performance & Potential portlet


Caused by incorrect code logic which affects the background-element "matrix1placement" and "matrix2placement".


This is a know issue and fix has been confirmed for the b1802 release.


  • Windows 10 has a built in 'Print to PDF' function. 
  • For older versions, if you use Chrome then you can also use this feature. In Chrome, click the menu and and click Print (or Ctrl +P) > Click the Change button under Destination and select Save as PDF.
  • If your company has Adobe software installed: Press Ctrl + P > Choose File > Print > Choose Adobe PDF as the printer in the Print dialog box (you may have to click on Find Printer first) > Click Print.
    Further details you can find here.
  • You can also use your browsers print functionality (Ctrl + P). This will print out all data on the Employee Profile and keep the format of the Employee Profile.


Take Action, Print to PDF. , KBA , LOD-SF-SCM-POD , Home Page, Pods and Portlets, To Do List , Problem


SAP SuccessFactors HCM Core all versions