SAP Knowledge Base Article - Public

2584278 - 'This System could not retrieve the RSS feed items from the URL. Change your entry'

Symptom

When adding a RSS feed to a Homepage Tile, you receive an error message : 'This System could not retreive the RSS feed items from the URL. Change your entry'.

Reproducing the Issue

  1. Go to Homepage.
  2. Select the Actions Icon.
  3. Select Adapt.
  4. Select Add Custom Tile.
  5. Maintain values for URL and Title.
  6. Select Save.

You will see the error 'This System could not retreive the RSS feed items from the URL. Change your entry'.

Cause

The RSS URL is not valid and cannot be added.

Resolution

When you test a RSS feed, you can use some RSS validator(there's some available on the web) to test if it's valid.

We can confirm the following guidelines for RSS Feeds.

  1. To check if the RSS feed URL is valid, please check it here https://validator.w3.org/feed/
  2. Also the URL should be RSS2.0 complaint.
  3. Also, the URL should return feed in 'rss' format and not 'rdf' format. 'rdf' format is not supported.

Keywords

KBA , LOD-CRM-HOM , Home Page , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions