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SAP Knowledge Base Article - PublicSymptom
[ErrorCode - 500; ErrorMessage - EmployeeLogin] Error message is received by Manager while Terminating or Offboarding candidate from EC end
Environment
All DC
Reproducing the Issue
Terminate candidate from EC
Provide mandatory information and select defined termination reason
Candidate is Terminated in EC end but activity is not created in Offboarding dashboard
Manager received Notification that shows Termination failed : Failed to create offboarding actitivy for user : xxxxxxx due to some reason. Error Messages :[ErrorCode - 500; ErrorMessage - EmployeeLogin]
Cause
Configuration issue
Resolution
Check in Field mapping tool and see if EmployeeLogin is mapped or not.
EmployeeLogin Must not be mapped for Offboarding process.
Unmap the same and test again
Keywords
ErrorMessage - EmployeeLogin , EmployeeLogin , ErrorCode - 500 , offboarding failure , activity not created , error received in email , KBA , LOD-SF-OBD-OFF , Offboarding , Problem