2584104 - Error Messages :[ErrorCode - 500; ErrorMessage - EmployeeLogin] - received by Manager while Terminating/Offboarding candidate from EC end

SAP Knowledge Base Article - Public

2584104 - Error Messages :[ErrorCode - 500; ErrorMessage - EmployeeLogin] - received by Manager while Terminating/Offboarding candidate from EC end

Symptom

[ErrorCode - 500; ErrorMessage - EmployeeLogin] Error message is received by Manager while Terminating or Offboarding candidate from EC end

Environment

All DC

Reproducing the Issue

Terminate candidate from EC
Provide mandatory information and select defined termination reason
Candidate is Terminated in EC end but activity is not created in Offboarding dashboard
Manager received Notification that shows Termination failed : Failed to create offboarding actitivy for user : xxxxxxx due to some reason. Error Messages :[ErrorCode - 500; ErrorMessage - EmployeeLogin]

Cause

Configuration issue

Resolution

Check in Field mapping tool and see if EmployeeLogin is mapped or not.
EmployeeLogin Must not be mapped for Offboarding process.

Unmap the same and test again

Keywords

ErrorMessage - EmployeeLogin , EmployeeLogin , ErrorCode - 500 , offboarding failure , activity not created , error received in email , KBA , LOD-SF-OBD-OFF , Offboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508