You have maintained access restriction rules for a user, to restrict the user's read or write access to the ticket work center views.
However, the user can always read or write the ticket independent of the access restriction rules.
SAP Hybris Cloud for Customer.
If a logged-on user is a part of the involved parties of a ticket in any of the below roles,
- Service Technician
- Partner contact
- Reported For (Employee in Emplyee Support Ticket)
which can be seen in the INVOLVED PARTIES facet of the ticket, the user always has access to the ticket.
2470851 - Unauthorized User is Able to Edit Tickets
2343326 - Access Restrictions And Context For Ticket Work Center Views
ticket, access right, party role , KBA , LOD-CRM-SRP , Service Request Processing , Problem