2583957 - User Always Has Access Right to Ticket Independent of Access Restriction Rules

SAP Knowledge Base Article - Public

2583957 - User Always Has Access Right to Ticket Independent of Access Restriction Rules

Symptom

You have maintained access restriction rules for a user, to restrict the user's read or write access to the ticket work center views.

However, the user can always read or write the ticket independent of the access restriction rules.

Environment

SAP Hybris Cloud for Customer.

Resolution

If a logged-on user is a part of the involved parties of a ticket in any of the below roles,

  • Processor
  • Service Technician
  • Partner contact
  • Reporter
  • Reported For (Employee in Emplyee Support Ticket)

which can be seen in the INVOLVED PARTIES facet of the ticket, the user always has access to the ticket.

See Also

2470851 - Unauthorized User is Able to Edit Tickets

2343326 - Access Restrictions And Context For Ticket Work Center Views

Keywords

ticket, access right, party role , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Hybris Cloud for Customer all versions