User ABC (ABC represents the user name) is able to see tickets assigned to user XYZ (XYZ represents the user name).
SAP Cloud for Customer
Reproducing the Issue
Logged in with user ABC, go to the Service work center.
- Go to the Tickets view.
- Restrict field Assigned To = user XYZ.
- Some tickets appear.
If a logged-on user is a part of the involved parties of a ticket in any of the below roles:
- Service Technician.
- Partner contact.
- Reported For (Employee in Employee Support Ticket).
Those can be seen in the Involved Parties facet of the ticket, the user always has access to the ticket.
This is the standard behavior of the system.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:
1. If you are a partner: please use firstname.lastname@example.org or the Partnerfinder
2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea.
ticket, access right, party role , KBA , LOD-CRM-SRP , Service Request Processing , How To