2583505 - Import Data tool gives error similar to "The ID does not exist"

SAP Knowledge Base Article - Public

2583505 - Import Data tool gives error similar to "The ID does not exist"

Symptom

When importing data to LMS there is a validation error similar to "The *** ID does not exist", where *** can be User, Role, etc.

Environment

SuccessFactors Learning Management System (LMS)

Cause

LMS is case sensitive.

Resolution

Correct the ID for the exact same value in the system (note that it is case sensitive, for example "DEFAULT USER" should be used instead of "Default User").

Keywords

Import Data tool, ID does not exist, case sensitive, unique ID , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions