An E-mail Activity was created via workflow rule and you noticed that the "From" field has an address different than the one maintained as "Sender" in the workflow rule.
SAP Cloud for Customer
Reproducing the Issue
Go to the Activities work center.
- Go to the E-mails view.
- Open an e-mail created via workflow rule.
- You noticed that the "From" field has an address different than the one maintained as "Sender" in the workflow rule.
This is current behaviour of SAP Cloud for Customer.
You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html. You can contact Cloud Service Center as follows:
- If you are a partner: please use firstname.lastname@example.org or the Partnerfinder
- If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Hybris Cloud for Customer Influence Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer
Workflow Rule, E-mail, Activity, Sender, From , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-ACT , Activities , How To