2583394 - Missing Sales Order Object While Configuring a Workflow Rule

SAP Knowledge Base Article - Public

2583394 - Missing Sales Order Object While Configuring a Workflow Rule

Symptom

You are trying to configure a workflow rule using the business object Sales Order, however, the system is not displaying this option.

Environment

SAP Hybris Cloud for Customer 1711/04

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Workflow Rules view.
  3. Click on New.
  4. In the field Business Object, search for "Sales Order".
  5. No results are found.

Cause

The Sales Quote functionality is not enabled in the Implementation Project. The sales quote shares the business object with sales order, hence it must be activated in the system in order to appear in the workflow rules.

Resolution

In order to adjust this behavior, please do the following:

  1. Go to the Business Configuration work center.
  2. Click on Implementation Project.
  3. Edit your project.
  4. Go to the Scoping step.
  5. Expand the Sales Scoping Element.
  6. Expand the New Business sub element.
  7. Assign the Sales Quote to your project.
  8. Save.

Keywords

Sales Order; Workflow Rules; Sales Quote; Business Object; , KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP Hybris Cloud for Customer all versions