SAP Knowledge Base Article - Public

2583220 - SuccessFactors mobile app does not show Search auto suggestion for single (or double) character input

Symptom

People Search in SuccessFactors mobile app does not display auto suggestions when only single (or double) character is entered. Even though the same works from web browser.

Environment

Successfactors Mobile App

Reproducing the Issue

  1. Open 'Search' in SuccessFactors mobile app.
  2. Enter one or two characters that throw up auto suggestions on Search in web browser.
  3. No suggestion will be dispalyed.

Cause

SuccessFactors Mobile doesn't support one or two character auto trigger hit list. At least three or more characters are required for this.

Resolution

  • The search auto suggestion in mobile app works for three or more character inputs only.
  • A workaround for single or double character inputs would be to add spaces in the end to bring the character count to three so the trigger condition is met.

See Also

2419522 - Mobile App - cannot search employees

Keywords

BizX Mobile Search People Search , KBA , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core 1711