2583185 - Products Not Available to Be Selected when Creating New Resgisterred Products

SAP Knowledge Base Article - Public

2583185 - Products Not Available to Be Selected when Creating New Resgisterred Products

Symptom

When you create a new Registered Product, in the quick creation screen, some products are not available to be selected in the value help list of Product field.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Installed Base work center.
  2. Go to Registered Product work center view.
  3. Click New button to create a new Registered Product.
  4. In the quick creation screen, open the value help list of Product field.
  5. You find that only a part of the products are available to be selected, some Product master datas are not available here.  (For example: You have 10 Products as master data under Product work center, however, only 5 appear in the value help list)

Cause

The Products which have "In Preparation" status in Sales area are not available when create new Registered Products.

Resolution

  1. Go to Products work center.
  2. Go to Products  work center view.
  3. Open any product.
  4. Under Sales facet, check the Status of the Sales Organization. If the Status is "In Preparation", then this product cannot be selected when you create a new Registered Product.

This is the standard behavior of the system.

Keywords

KBA , LOD-CRM-PM , C4C Product Management , How To

Product

SAP Hybris Cloud for Customer all versions