Need to relase multiple parts of a product to ERP from Tickets created out of Sales Quote.
Reproducing the Issue
Go to Service Workcenter.
- Go to Tickets View.
- Go to Ticket ABC (where ABC is a Ticket ID created from a Sales Quote).
- Go to Order Parts Facet.
- You can see all the Parts of the Sales Quote are listed here.
- Now, please try to select multiple parts of a product.
- You can see that you can select not more than one part of the product.
This is expected behavior of the system. Services --> Tickets --> Parts is not multi-select enabled but the Items table is multi-select enabled.
This is expected behavior of the system.
Parts in Ticket, Release to ERP from Ticket, Product in Ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem