2583098 - LMS: A communication error has occurred.

SAP Knowledge Base Article - Public

2583098 - LMS: A communication error has occurred.

Symptom

Cannot open any entity in Learning Administration because got error message:

"A communication error has occured. Please log in again"

 When log in again, got the same message again. Issue Occurs when trying to Edit an Item or a User as an Admin.

LMSCommuincationError.PNG

Environment

SuccessFactors Learning Management System (LMS) - All Support Versions

Reproducing the Issue

1. Log in to Platform

2. Go to Learning Administration

3. Search User and try to edit one of them, got error message

4. Search Item and try to edit one of them, got error message

Cause

The issue was caused by a configuration change: System Admin -> Configuration -> Search Selector -> Domain

dropDownEnabled=true

dropDownId=domainID

dropDownDisplay=domainID, domainDesc

These setting cannot be null if you are making "dropDownEnabled=true"

Resolution

To resolve the issue you will have to change  dropDownEnabled=False .

Keywords

A communication error has occurred, error, LMS, Learning, Admin, Item, User , KBA , LOD-SF-LMS-PER , Learning Performance Issues , Problem

Product

SAP SuccessFactors Learning 1711