2582780 - LMS: Withdraw button showing when the withdraw cut-off date is in the past.

SAP Knowledge Base Article - Public

2582780 - LMS: Withdraw button showing when the withdraw cut-off date is in the past.

Symptom

Users still see the option to withdraw a self-registered course even when the withdraw cut-off date is in the past.

withdraw ability.jpg

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Create an SO and set start date in the future.
  2. Set Withdraw cut-off date in the past.
  3. User self-assigns the course.
  4. After successful registration, have the user withdraw the course.

Result:

withdraw error.jpg

Resolution

This is an expected behavior.

The withdraw option still shows even if admin sets the withdraw cut-off date in the past. The system cannot determine if the withdraw cut-off date is in the past unless the user selects the option.

Keywords

Cannot withdraw from the scheduled offering as the withdrawal date is in the past, Withdraw cut-off date, Withdraw, , KBA , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions