2582723 - Address Lines on Account Header Are Not Displayed in Read Mode

SAP Knowledge Base Article - Public

2582723 - Address Lines on Account Header Are Not Displayed in Read Mode

Symptom

You added additional address line fields to the header on accounts. You can maintain the field in edit mode, but in read mode the entries are not displayed.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open any account.
  4. Observe that on header level, address line 1 and address line 2 are not visible.
  5. Go to Edit.

Result: Address lines 1 and 2 are displayed and can be maintained.

Cause

Address lines 1 and 2 depend on the other postal address attributes filled for the instance.

Resolution


If you would like to see address lines 1 and 2 in read mode, you can achieve this via edit master layout.

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open any account.
  4. Go to Adaptation.
  5. Go to Edit.
  6. Go to the address lines one by one.
  7. Open Change Properties on the far right of the adaptation bar.
  8. Select from the drop down: Visible in read and edit mode.
  9. Go to End Layout Changes.

 

Keywords

address, account address, address fields, edit address lines , KBA , LOD-CRM-ACC , Account , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions