2582695 - Unenrollment notification with ICS instead of VCAL

SAP Knowledge Base Article - Public

2582695 - Unenrollment notification with ICS instead of VCAL

Symptom

User receives ICS attachment when withdraw from Scheduled Offering. However, all settings are configured to receive only calendar invite.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

  1. Create a scheduled offering
  2. Navigate to the user side and enroll this test user on the scheduled offering. This will trigger enrollment notification with calendar invite.
  3. As a user, withdraw from the scheduled offering.
  4. Withdraw notification will be triggered with ICS attachment, not calendar invite.

Cause

The VCAL template for the unenrollment notification was customized.

Resolution

Use the default VCAL template for the unenrollment notification template. To check how to use the default template, please follow KBA 2458858.

See Also

2375066 - Scheduled offering Registration Notification with Outlook calendar invite OR .ics as attachment 

2474393 - Learning : Rules for Calendar Invites and ICS Attachments

2458858 - How to revert back a VCAL Template to the default

2458840 - How to revert back a Notification Template to the default

Keywords

VCAL, ICS, LMS triggers ICS, not able to disable ICS, calendar invite , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions