SAP Knowledge Base Article - Public

2582614 - GTIN Is Not Automatically Shown when Adding Products to A Sales Dcoument Created from Visits

Symptom

When you add products to sales documents created from visits, the GTIN is not shown automatically.

Environment

SAP Hybris Cloud for Customer 1711/04

Reproducing the Issue

  1. Go to the Visits work center.
  2. Go to the Visits view.
  3. Open Visit ID XXX (XXX represents the visit ID).
  4. On the Sales Orders tab, click on New Order.
  5. On the pop-up, click on Add Products.
  6. See that the GTIN field is not populated.
  7. Add quantity and unit of measure to the product and the GTIN comes up.

Cause

The GTIN requires an unit of measure to be determined.

Resolution

This is the expected system behaviour.

If this needs changing you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

GTIN ; Visits : Sales Order ; Sales Quote ; Product ; Determination , KBA , LOD-LE-CQP-CO , Lean Sales Orders , How To

Product

SAP Cloud for Customer add-ins all versions