2582357 - Notification Vcal attachments show the vcal syntax tags instead of normal invite appearance

SAP Knowledge Base Article - Public

2582357 - Notification Vcal attachments show the vcal syntax tags instead of normal invite appearance

Symptom

Any notification Vcal attachments show the vcal syntax tags instead of normal invite appearance

Environment

SAP SuccessFactors Learning Management System (LMS)

Cause

Internal company email provider is stripping the attachment causing it to break.

Resolution

This can be confirmed by sending the notification to a public or different email provider and downloading the ics or vcal and opening with your current internal company email application.  If it appears fine, consult your internal Email administrator; otherwise an Incident can be opened with Customer Success to investigate further.

See Also

2330530 - LMS Notifications Knowledge Support and Tips

Keywords

email message ics attachment tag broken garbled , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions