SAP Knowledge Base Article - Public

2582320 - Add Note behavior in PP3 and V12

Symptom


The users can add notes when ''' (under General User Permission section) checked. Now, we have two ways to add notes. One is create 'Notes' block on Employee Profile page and add notes, the other is get 'Add Note' from 'Take Action'. There are some different behaviors on UI page. But both them can save the new note successfully and correctly.

Environment

BizX;EP;EC

Resolution

PP3 behavior Add Note from TakeAction

Scenario 1: Add note on login user's self Employee File page

Login in with 'admin', select 'My Employee File' page to show, and this user has the permission to create notes. Click 'Take Action'→'Add Notes', then you can 'Add Viewer',  add herself 'Emily Clark' and another user 'Build Test', input the title and comment. At last, click 'Submit' to save this new note.

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After save the new note successfully, it will show on the 'Notes' block. We will find the viewer just show 'You'(because user 'Build Test'  has no permission and remove duplicate viewer added)

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Scenario 2: Add note on other user's Employee File page which jump to from Login user.

After login in with 'admin', jump to another user 'Build Test' from People Picker and select  'My Employee File' page of 'Build Test' user. And then Click 'Take Action'→'Add Notes', then you can 'Add Viewer',  add herself 'Emily Clark' and another user 'Build Test', input the title and comment. At last, click 'Submit' to save this new note.

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Save this note successfully and the behavior same with scenario 1 case.

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Add Note from Notes Block

Scenario 1: Add note on login user's self Employee File page

Login in with 'admin', select 'My Employee File' page to show, then view 'Notes' block, and click 'Add Note' button.  Also click 'Add Viewer',  add herself 'Emily Clark' and another user 'Build Test', input the title and comment. At last, click 'Submit' to save this new note. This behavior will the same with 'Add Note from Take Action'.

Scenario 2: Add note on other user's Employee File page which jump to from Login user.

After login in with 'admin', jump to another user 'Build Test' from People Picker and select  'My Employee File' page of 'Build Test' user, then find 'Notes' block and click 'Add Note' button, add herself 'Emily Clark' and another user 'Build Test'. But it will throw warning message because this viewer 'Build Test' has no permission, this is the expected behavior, but it different with add note from 'Take Action'. Although, the end result is correct and save new note successfully.

add viewer 'Build Test':

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Select this user 'Build Test' to add as viewer, it will throw below warning message(garbled letter already resolved in b1708)

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The result of add new note are correct and successful

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 V12 behavior

Add note behavior is similar between V12 and PP3. It also have two ways to add note. And it also will occur different behavior on ui page when use Scenario 2 case by add note on 'Notes' block.

Add Note from TakeAction

Scenario 1: Add note on login user's self Employee File page

the detailed operation according to the same section 'Add Note from TakeAction' on PP3 behavior.

Create an new Note and add some viewers

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Add an new note successfully

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Scenario 2: Add note on other user's Employee File page which jump to from Login user.

Detailed operations refer to scenario 2 in section 'Add Note from TakeAction' on PP3 behavior. Result see below screenshots

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 Add Note from Notes Block

Scenario 1: Add note on login user's self Employee File page

Refer to Scenario 1 in 'Add Note from Notes Block' on PP3 behavior

Scenario 2: Add note on other user's Employee File page which jump to from Login user.

It will show warning message on UI page(select 'Build Test' or use 'Others' to search)

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Successful save after input title/note

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Keywords

KBA , LOD-SF-EP-V12 , Employee profile V12 , LOD-SF-EC-PP3 , People Profile 3 , How To

Product

SAP SuccessFactors HCM Suite all versions