2582277 - New hire cannot upload photo in the First-Day wizard

SAP Knowledge Base Article - Public

2582277 - New hire cannot upload photo in the First-Day wizard

Symptom

Following the step where the newly added employee is requested to upload a picture, the window freezes, and does not proceed any further.

This is regardless of whether a picture is uploaded or not.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to instance
  2. Proxy a given New Hire
  3. In the Tell People Who You Are, try to upload a picture

Cause

Save feature did not work

Resolution

  1. Go to Admin Tools
  2. Employee Files
  3. Configure Employees Files
  4. F1.png
  5. Select Public Profile
  6. F2.png
  7. Disable the features "About Me" and "My Name" then click Save
  8. F3.png
  9. Re-enable the features and click save
  10. F4.png

The issue is resolved

Keywords

KBA , LOD-SF-OBD-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors Onboarding all versions