2581864 - Error message "Failed to create/migrate user on Cloud ID tenant" when updating User Email Address from upper-case characters to lower-case characters in SAP Analytics Cloud

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2581864 - Error message "Failed to create/migrate user on Cloud ID tenant" when updating User Email Address from upper-case characters to lower-case characters in SAP Analytics Cloud

Symptom

  • Error message when updating User Email Address from upper-case characters to lower-case characters in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC)
  • Error detail: <User ID>: Failed to create/migrate user on Cloud ID tenant

Environment

  • SAP Analytics Cloud (SAC) 2017.24.0

Reproducing the Issue

  1. Log on to SAC tenant.
  2. Navigate to Security > Users.
  3. Try to update User Email Address from upper-case characters to lower-case characters(i.e, from AAA@EXAMPLE.COM to aaa@example.com) and then Save.
    => Error "<User ID>: Failed to create/migrate user on Cloud ID tenant" appears.
  4. Try to update another User Email Address to lower-case characters while keeping upper-case characters for this user (i.e., User A for AAA@EXAMPLE.COM, and User B for aaa@example.com) and then Save.
    => Same error could be observed.
  5. Try to add a new user with Email Address as lower-case characters while keeping upper-case characters for this user (i.e., User A for AAA@EXAMPLE.COM, and new User C for aaa@example.com) and then Save.
    =>Error "<User ID>: Failed to create user on Cloud ID tenant: A user with email <lower-case characters> already exists. Please delete the existing user if you would like to add a new user with this email address." appears.

Cause

  • This is by-design.
  • User Email Address is not case-sensitive, so both upper-case characters and lower-case characters are for same Email Address.

Resolution

Please assign a unique email address (not case-sensitive) to each user in SAC tenant.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, user, email, mail, update, add, unique, same, duplicated, case, case-sensitive, case sensitive, upper case, upper-case, lower case, lower-case, create, migrate , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP Analytics Cloud 1.0