SAP Knowledge Base Article - Public

2581800 - Print Preview Of External Document Missing In Document Flow on an Order/Quote in C4C

Symptom

Link to generate the external print preview of an external document is missing under Document flow but available in the Accounts -> External Followup Documents view

Environment

SAP Hybris Cloud For Customer(Integration with ERP / CRM / S4HANA)

Reproducing the Issue

1) Go to Customer Workcenter
2) Go to Accounts view, open any account
3) Go to External Followup Documents facet
4) You can see the link available to click on External Document number of an Order/Quote
5) Click the link and you an see the print preview generated from external system

1) Go to Sales Workcenter
2) Open any Sales Order / Sales Quote that is replicated to/from external system(ERP/CRM/S4H)
3) Go to Document Flow facet
4) You can see the link is missing on External Document number

Cause

1) Once the order/quote confirmation is sent to C4C, External ID will be updated and the link will be automatically enabled in the External Documents view of Account.
2) Incase of Document flow in the relevant object, for the link to enabled - you will need successful response of the document flow from external system

Resolution

1) Configure the communication arrangement for Document Flow Request.
2) Upon successful configuration, as soon as you navigate to document flow a runtime query gets generated to request the document flow from external system
3) If the response is successful, you will be able to click an icon(pdf icon) which will then generate print preview from external system

Keywords

C4C Document Flow ; Print Preview of external document in C4C ; Unable to Print Preview in C4C , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1711