SAP Knowledge Base Article - Public

2581716 - LMS - Java Stack Error when user clicks on direct link for unpublished report

Symptom

This KBA article provide information for administrators to resolve particular problem when users accessing unpublished reports via direct link.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

Error

Please report the following error to your system administrator:

java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.customreport.valueobject.ReportVO.getReportID() of a null object loaded from local variable 'reportVO'
	at com.plateausystems.elms.client.struts.report.InitCustomReportAction.run(InitCustomReportAction.java:99)
	at com.plateausystems.elms.client.struts.StatefulBaseActionDelegate.invoke(StatefulBaseActionDelegate.java:520)
	at com.plateausystems.elms.client.struts.TMSDelegatingTilesRequestProcessor.processActionPerform(TMSDelegatingTilesRequestProcessor.java:136)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:275)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
	at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:622)

Cause

This issue is happening due to user accessing unpublished report.

Resolution

  • Login as Successfactors Learning Administrator.
  • Navigate to Reports tab.
  • Click on the report causing the problem and publish the report will resolve the problem. 

Keywords

Unpublish report java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.customreport.valueobject.ReportVO.getReportID() of a null object loaded from local variable 'reportV Java Stack error LRN-28986 , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions