SAP Knowledge Base Article - Public

2581538 - HTML Table contents of email not retaining format after synchronization to C4C and vice versa.

Symptom

Email having HTML Table content will not retain their format after synchronization to C4C and vice versa.

Environment

Outlook and Outlook Add-in

Reproducing the Issue

1) Sync an Email that has a tabular format to C4C via Outlook Add-in.
2) The table content are not retained in C4C.

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Cause

Only plain text format is synchronized from Outlook to C4C. The HTML content is not synchronized and as a result the formatting is not preserved.The same is valid if customer synchronizes tabular format content to Outlook via Add-in.

Resolution

This is the current system behavior.

Keywords

HTML Content, Table Content, Outlook add-in, Tickets, Reply, Service , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer all versions