2581538 - HTML Table contents of email not retaining format after synchronization to C4C

SAP Knowledge Base Article - Public

2581538 - HTML Table contents of email not retaining format after synchronization to C4C

Symptom

Email having HTML Table content will not retain their format after synchronization to C4C

Environment

Outlook and Outlook Add-in

Reproducing the Issue

1) Sync a Email that has a tabular format to C4C via Outlook Addin.
2) The table content are not retained in C4C.

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Cause

Only plain text format is synchronized from Outlook to C4C. The HTML content is not synchronized and as a result the formatting is not preserved.

Resolution

This is the current system behavior

Keywords

HTML Content, Table Content , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Hybris Cloud for Customer all versions