2581442 - Backend Error When Releasing Credit Memo

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2581442 - Backend Error When Releasing Credit Memo


When you try to release a Credit Memo, a Backend Error Message appears.


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Reproducing the Issue

  1. Open an Invoice with Line Items that are subject to Custom Processing.
  2. Create a Follow Up Credit Memo.
  3. When clicking Release you receive a Backend Error.


In the Invoice you have a Line Item, which is subject for customs processing. Therefore any Credit Memo, created as a follow up to the Invoice will be marked as a Custom Invoice. If you include Line Items in the Credit Memo that are not subject to Customs Processing (e.g. Services), the system cannot process Releasing the Credit Memo and dumps.


This is currently a Limitation and will be reviewed in future Releases.

As a follow up of Customs Invoices, you can only create Credit Memos with Line Items subject to Customs Processing. For any other Items, you can still create a manual Credit Memo with no reference to the origical Invoice.


Credit Memo Follow-Up Customs Dump Backend Error Customer Invoice , KBA , AP-CI , Customer Invoice Processing , Problem


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