SAP Knowledge Base Article - Public

2581437 - Workflow Rule Does Not Update all the Values in an Extension Field with Multiple Selection

Symptom

You create a workflow rule to update several values in an extension field. You expect that all the selected values are updated when the workflow rule is triggered. However, just the last value defined under Define Actions tab is updated in the extension field.

Environment

SAP Hybris Cloud for Customer 1711

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Workflow Rule view.
  3. Find workflow rule ABC (ABC represents the name of the workflow rule).

    workflowFields.png
  4. Click on the cogwheel and choose the Workflow log option.
  5. Navigate to the view where you created the extension field.

Result: Just the last value defined in the step Define Actions (inside the Workflow Rule) is selected.

   SecondFieldToUpdatepng.png

Cause

For the extension field of type multiple value, only one value is updated (the last one in the rule) and it overwrites the other values.

Resolution

Currently this is the expected behavior. We are planning to implement a feature in the 1802 release of Cloud for Customer where it will be possible to define which values (more than one) you want to assign in the field update.

Keywords

Workflow rule, extention field, update, multiple selection, multiple value. , KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP Hybris Cloud for Customer 1711