2581244 - Report Canvas not available for few users

SAP Knowledge Base Article - Public

2581244 - Report Canvas not available for few users

Symptom

  •  Report Canvas not available for few users in Report center.
  •  User having full permission but still unable to create ORD report through Report Center

Environment

SAP Successfactors

 Report Center

Reproducing the Issue

  1.  Go to Report Center Page and click New.
  2.  Report Canvas is missing

Cause

  •  This could be due to the User record available under User Maintenance missing some data or have incorrect data which are required for SSO to work.
  •  For Example: the email id is not available or not in sync with Bizx email id, Person GUID is not correct(00000000-0000-0000-0000-000000000000).

Resolution

To resolve the issue you need to delete the user record from User Maintenance and ask the user to acces the Report center/Analytics again. As soon as the user access the Report center/Analytics page, a new user record will get created under User Maintenance with correct information and Report Canvas/Analytics will be accessible.

Keywords

 Report Canvas missing Report Center  Online Report Designer not accessible , KBA , LOD-SF-ANA-RCT , Report Center , Problem

Product

SAP SuccessFactors Workforce Analytics all versions