2581206 - An Exception is Triggered When The New Button is Selected Within the Emails Facet of a Ticket

SAP Knowledge Base Article - Public

2581206 - An Exception is Triggered When The New Button is Selected Within the Emails Facet of a Ticket

Symptom

A frontend exception is triggered when the New button is selected within the Emails facet of a Ticket.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Open the RUI client.
  2. Select the Service work center.
  3. Go to the Tickets view.
  4. Open any Ticket ID.
  5. Go to the Emails facet.
  6. Now switch to HTML5.
  7. In the Emails facet select the New button.
  8. An exception is triggered.

Cause

The Email facet is available in Responsive UI only. From the RUI screen, if you navigate to HTML5, it opens in simulation mode.

Resolution

Close the existing Ticket ID so that it will load the ticket work center again in HTML5. To open the Tickets in HTML5, please use the link for HTML5 separately.

Keywords

frontend exception, New,  Emails, Ticket, Responsive UI, HTML5,  Service , KBA , frontend exception , new , emails , ticket , html5 , responsive ui , service , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Hybris Cloud for Customer all versions