2581194 - Error adding text in Add Topic in Activities section of Continuous Performance Management

SAP Knowledge Base Article - Public

2581194 - Error adding text in Add Topic in Activities section of Continuous Performance Management

Symptom

  • Getting an error adding text in Add Topic in Activities section of Continuous Performance Management
  • Error Message: OData Service OtherTopic Failed, Error Status: error, errorThrown: Internal Server Error

Environment

  • SAP SuccessFactors HCM Suite
  • Continuous Performance Management

Reproducing the Issue

1. In Activities section of Continuous Performance Management
2. At the Bottom of the page
3. Click Add Topic button
4. Add Text in the text box
5. Click OK button
6. Error Message: OData Service OtherTopic Failed, Error Status: error, errorThrown: Internal Server Error

Cause

  • Continuous Performance Management did not competely setup properly

Resolution

  • For Customer
    • Submit an Incident to Support to fix the issue

 

  • For SAP Support and Partner who have access to Provsioning
    1. Log into Provisioning
    2. Click on Company Name
    3. Company Settings
    4. Locate and uncheck "Enable Continuous Performance Management"
    5. Click Save Feature
    6. Locate and check"Enable Continuous Performance Management"
    7. Click Save Feature

 

  • Log back into the Instance and confirm that you are able to add text in "Add Topic" and save it without error

 

 

 

Keywords

  • Error Message: OData Service OtherTopic Failed, Error Status: error, errorThrown: Internal Server Error
  • CPM
  • Continuous Performance Management
  • Continuous Performance
, KBA , LOD-SF-CPM-SCR , Software Change Requests, Services, Provisioning , Problem

Product

SAP SuccessFactors HCM Suite all versions