SAP Knowledge Base Article - Public

2580940 - Recommendation - Warning: The following users will not receive this recommendation because they cannot access it

Symptom

When you try to recommend an item, you get the following warning:

"The following users will not receive this recommendation because they cannot access it:"

warning.jpg

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SuccessFactors LMS

Reproducing the Issue

1. Go to the Item you would like to recommend.

2. Click "Recommend".

recommend.jpg

3. Select the users you would like to recommend the item to.

4. The warning will appear in your screen.

Cause

That user does not have access to the catalog which the Item belongs to.

Resolution

You need to include the item in a catalog which that user has access to.

Or, you can use an Assignment Profile to give access to that user to the catalog which the item belongs.

Keywords

recommendation, recommend, warning, cannot, access , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions