2579821 - LMS SO Cancellation is grayed out

SAP Knowledge Base Article - Public

2579821 - LMS SO Cancellation is grayed out

Symptom

Instructors are unable to choose a cancellation reason when cancelling SOs even though they have the needed workflow.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

As an Instructor cancel a SO. Notice that the Cancellation Reason is grayed out.

Cause

The "Enable Cancellation Reason" is not set to Yes because this is not visible on the SO level View All details.

Resolution

As an admin login to LMS

Go to System Admin > Configuration > Record Configuration

Choose the Scheduled Offering on the dropdown box

record configuration.JPG

Search for the "enable" keyword on the Available box

Choose the Enable Cancellation Reason and click the Add button and Save

enable save.JPG

Now go back to the SO and set the value of the Enable Cancellation Reason to Yes.

SO.JPG

See Also

KBA ##2424765

KBA ##2318853

Keywords

grayed out, cancell, cancellation reason, SO , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors HCM Core 1711