Instructors are unable to choose a cancellation reason when cancelling SOs even though they have the needed workflow.
SAP SuccessFactors Learning
Reproducing the Issue
As an Instructor cancel a SO. Notice that the Cancellation Reason is grayed out.
The "Enable Cancellation Reason" is not set to Yes because this is not visible on the SO level View All details.
As an admin login to LMS
Go to System Admin > Configuration > Record Configuration
Choose the Scheduled Offering on the dropdown box
Search for the "enable" keyword on the Available box
Choose the Enable Cancellation Reason and click the Add button and Save
Now go back to the SO and set the value of the Enable Cancellation Reason to Yes.
grayed out, cancell, cancellation reason, SO , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem