SAP Knowledge Base Article - Public

2579768 - Rule not displayed in benefits eligibility rule drop down

Symptom

Business rule is not displayed under eligibility rule drop down while creaing benefits.

Admin center---->Benefits admin overview------>Choose any benefit---->Click the eligibility rule drop down---->rule not displayed

RRR.png

Environment

  • SuccessFactors Employee Central
  • Global benefits

Reproducing the Issue

Admin center---->Benefits admin overview------>Choose any benefit---->Click the eligibility rule drop down---->rule not displayed

Cause

Rule type selected in the business rule is wrong.We will have to select the rule type with external code  "Benefits " in rule type drop down.Check below screenshot

Resolution

Rtype.png

How to add value in rule type

Admin center--->Configure object definition----->picklist---->rule type--->add value with external code "Benefits"

aaa.png

Keywords

Rule type Benefits Eligibility rule , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Suite all versions