SAP Knowledge Base Article - Public

2579650 - Outlook Add In - Add Contact button Greyed out

Symptom

When trying to create a new contact, the button "Add Contact" is greyed out.

Environment

Outlook Add-In

Reproducing the Issue

1) Go to Folders Location by clicking the People Icon.

Icon.jpg

2) Click on New Contacts from the Contacts Folder.

New Contact.jpg

3) Add Contact Button is greyed out.

Add Contact.jpg

Cause

Add Contact button is specific to Outlook Add-in. So you will not be able to use on other local Outlook Folders.

Resolution

Inorder to add a contact, you need to do it from the folder "SAP Cloud for Customer Contacts".

Add Contact enabled.jpg

Keywords

Outllook Addin, Add Contact GreyedOut, Add Contact Button Disabled , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer all versions