When trying to create a new contact, the button "Add Contact" is greyed out.
Reproducing the Issue
1) Go to Folders Location by clicking the People Icon.
2) Click on New Contacts from the Contacts Folder.
3) Add Contact Button is greyed out.
Add Contact button is specific to Outlook Add-in. So you will not be able to use on other local Outlook Folders.
Inorder to add a contact, you need to do it from the folder "SAP Cloud for Customer Contacts".
Outllook Addin, Add Contact GreyedOut, Add Contact Button Disabled , KBA , LOD-CRM-GW-OUT , Outlook , How To